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Problem

How do I renew the annual Maintenance for my Development License?

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Solution!

The Development License Maintenance Agreement can be renewed from the Development License Management Page.

This procedure assumes that you already have a Java Service Wrapper Development License. The Maintenance and Services (TSIMS) can be renewed immediately online from your Development License Management Page. Development Licenses can be purchased online in the Purchase Licenses section.

If you want to upgrade your Development License's edition from Standard 32 bit to a Standard 64 bit edition or any other edition, please send a request to sales@tanukisoftware.com. If you want to upgrade to a new version of the Wrapper please visit: How to Upgrade the Java Service Wrapper? for complete details.

Development License Annual Maintenance Overview

Whenever you purchase a Development License, it includes one year of Maintenance and Support Services (hereafter called TSIMS). The TSIMS must be renewed annually if you wish to keep releasing new versions of your applications with the Java Service Wrapper.

Annual Maintenance TSIMS Renewal

Anytime the Maintenance and Support Services term is about to expire, the Java Service Wrapper lets you know ahead of time. A notification is sent to you with instructions to Renew the Annual Maintenance TSIMS Agreement. The notification looks something like the image below.

License Management Page

Once you have logged in, go to Manage Licenses and look for the Development License Management Page. Click on Expand All, you will see the Renew TSIMS button, please click on it.

If you lose track of the license you own, send us an email to sales@tanukisoftware.com. Include either your TSILA-NNNNNNNNNNNN license number, the existing wrapper-license.conf file, or the email of the person managing the Development License.

Confirm Maintenance TSIMS Renewal Price

A message like the following will display the order details. Review and make sure the information is correct and Continue by clicking Buy with Avangate to process a credit card payment.

Billing Information

The Avangate site allows you to review your Maintenance and Services TSIMS renewal. If you want the name of your company to be included in the Invoice select Company and provide the information required. Select a payment option and go to the Continue button.

In the Payment Options section you can choose different payment methods. If you would like to send a Bank/Wire transfer or to place a Purchase Order in most cases we recommend doing so directly with Tanuki Software by sending an email to sales@tanukisoftware.com. Include the TSILA-NNNNNNNNNNNN of your Development License.

Delivery Information

This is the place to add the details and assign/share the license with a different team member. Complete the required fields and continue to the Next step-Information review button and finish your order. Instructions to activate the account and access the Development License will be sent to the email address provided below.

Confirm Payment

Provide the required information for your credit card and go to the Place order button. When processing payments via credit card you may encounter security issues and not be able to complete the transaction. If this is the case, please contact your financial institution, they will be happy to help you.

Finish your Order

A notification like the one displayed below, will be generated confirming your order. It is recommended to save this Confirmation Order and have it in your records for future reference. Avangate will generate and send you via email the invoice for your purchase. If you need an invoice from Tanuki Software, feel free to request one at sales@tanukisoftware.com.

NOTE

The Avangate system will contact the Java Service Wrapper server as soon as the payment has cleared. This usually happens within a few seconds, but please allow up to an hour. Whenever our servers are notified, your Maintenance TSIMS Renewal term is also upgraded.

Upgrade License Keys

The existing license key on your application will continue to function indefinitely. After renewing the Maintenance TSIMS, you will want to download the updated copies of any License Keys you have generated to date. On the Development License Management page, click on the Expand All button to display your license key(s).

The updated license key will be displayed on the screen. Simply download it and overwrite the existing file called wrapper-license.conf. We strongly recommend restarting the Java Service Wrapper to avoid any problems the next time the system is restarted. If you need help installing your license key please visit: Install new license key.

Support:

If you are having problems installing the license key or have any questions, feel free to contact us with a Support request and sent it to support@tanukisoftware.com we will be happy to help you.