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Problem

How do I reset my Server License Key?

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Solution!

Server License Keys can be reset from the Server License Management Page.

This procedure assumes that you already have a Server License and have already generated a license key. Server Licenses can be reset immediately online from your Server License Management Page. Resetting a server license key, requires available Reset Credit(s). Further details for reset credits are available for you in the Server License Agreement page.

License Key Reset Overview

This page will walk you through the process of resetting one or more license key(s) and how to purchase reset credit(s). When you purchase a server license, it also includes one free license key reset. License Key Reset(s) can be used any time prior to the end of the Upgrade Term. Please note that it's not possible to reset Trial licenses.

Login

On the Java Service Wrapper website, at the top of the page click on the Login button. Please enter your email address, password and go to Login.

License Management Page

Once you have logged in, at the top of the page go to Manage Licenses and look for the Server License Management Page.

Credits Available

In this example, we assume that there are sufficient reset credits to process your request. The information of any available server license(s) is displayed. Select the server license(s) you wish to reset by checking the check box next to it. Continue to the Reset Licenses button.

If you don't have any reset credits, you can purchase additional reset credits in the next step.

Resetting License Key

Each reset credit must be used with the appropriate license type and edition. Any available license types to be reset will be listed. Please make sure that that the Upgrade Term of your server license is active. Continue by checking the check box, confirming you are accepting the Server License Agreement terms. Finally, go to the Confirm reset button.

Generate License Key

The page will refresh automatically and your license will be available to generate a new license key. If you need help, please visit the section Generating License Key.

Purchase Reset Credits

Click the Expand All button and the information about Reset Credits for any server license type is displayed. Choose the server license that you will need to reset and click on the Purchase button.

A table is displayed with the number of reset credits required to continue. Any available license types which can be reset will be listed. In this particular example, we assume that there are NOT sufficient reset credits to reset any number of license keys. By checking the check box, you are accepting the Server License Agreement terms. Please move on to the Continue to purchase confirmation.

If the server license's Upgrade Term you wish to reset is not active, then the following message will be displayed:

One of the selected licenses could not be reset because its Upgrade Term has expired. 
In order to reset this license it must first be renewed. 
The License's Upgrade Term defines the term during which a free license key reset
can be used (which can be used any time prior to the end of the upgrade term), 
free upgrades to any new versions of the Wrapper and priority support.

Confirm Reset Credit Purchase

Continue by checking the check box, confirming you are accepting the Server License Agreement terms. Finally, click the Continue to purchase confirmation button.

Confirm License Reset

A description of your reset credit purchase is displayed. If everything looks correct, complete your order by clicking the Buy Now button.

Billing Information

This section allows you to review and confirm the license key reset details. If you want the name of your company to be included in the Invoice, select Company on "Licensed to:" and provide the information required. Select a payment option and go to the Continue button.

NOTE

Avangate has rebranded as 2Checkout on June 19, 2018. From this date, all payments will be processed via 2Checkout. Please note that we do not charge sales tax for overseas, but 2Checkout may have to charge you according to your location. If you are tax exempt, you can request a refund later. When making payment, please make sure to select "Company" on "Licensed to:" in the Billing Information area. Then, fill in all the necessary fields, including your company's information (name, phone, fax, email address and email confirmation). If you do not insert the correct information, you will not get a refund for the taxes paid.
New screenshots are being prepared and will be live soon.

Delivery Information

Please complete the required fields in the delivery information section. If you want to send the purchase information details to another team member, this is the place to add the email address. Continue and go to the Next step-Information review button to confirm your order.

Confirm Payment

Provide the required information for your credit card and go to the Place order button. When payments are processed via credit card, you may encounter security issues and not be able to complete the transaction. If this is the case, please contact your financial institution.

Finish your Order

A notification similar to the one displayed below will be generated confirming your order. It is recommended to save this Confirmation Order for future reference. 2Checkout (formerly Avangate) will generate the invoice of your purchase and send you via email. If you need an invoice, quote or receipt from Tanuki Software, feel free to request one at sales@tanukisoftware.com.

NOTE

The 2Checkout system will contact the Java Service Wrapper server as soon as the payment has cleared. This usually happens within a few seconds, but please allow up to an hour. Whenever our servers are notified, your license key reset(s) will be delivered.